XenMobile Analyzer

XenMobile Analyzer -

Are you unhappy to see these complaints on user mobile devices when they connect to XenMobile Server?

• "Worx start could not connect"
• "Access to your corporate network is not currently available"
• "Profile installation failed. A connection to the server could not be established."
• "Please contact support for accessing applications"
• "Unable to complete registration. Please contact your IT department for more information", and so on ...

Well, then? Citrix XenMobile Analyzer is the solution for you!

XenMobile Analyzer is a one-stop solution to diagnose all XenMobile related problems. It is a cloud-based solution that can diagnose XenMobile configuration issues, whether it is. To your on-prem or cloud deployment Each XenMobile administrator that has a My Citrix account can be registered and the XenMobile environment to troubleshoot problems.

After logging into the XenMobile Analyzer Cloud Portal, the administrator will be presented with a series of steps to follow that identify problems, is related to their XenMobile server or client components

in the current version are the steps in XenMobile Analyzer portal -

1. Check environment . to find help if there are any device / user registration and authentication issues
2. Advanced Diagnostics . the administrator specifies how server and client side to collect logs and load them to the Citrix Insight Server (CIS) to identify questions that use protocols. The CIS-Server has the intelligence of the administrator logs made available to analyze
3. WorxMail willingness :. Directs the Administrator on the Worx EAS Test application that will help the WorxMail diagnostic configuration issues. This section will also show the administrator where to find the tool and how to use it
4. Server Connectivity checks . In this section, the administrator will tell you how to perform the link checks on Citrix XenMobile Server and Citrix NetScaler server
5. Contact Citrix Support . If none of the above steps are helpful, administrator can contact the Citrix Support. In this section, the administrator will lead, where a support create

NOTE . It would be more steps are added in the future before 5. [Step

Check environment

This section of the administrator to find out, be able to if there is any device / user registration and / or authentication problems. Administrators must basic information about the XenMobile use as server deployment type, FQDN (Fully Qualified Domain Name), mobile platform to offer that he wants to test against, authentication type and the test user data before trigger tests.

The Environment Check tool will then connect to the server and XenMobile scan the environment to see if there are any configuration issues with respect to the registration and authentication of devices.

if it finds any problems, the tool provides accurate recommendation (s) that may follow the administrator to correct the current configuration of XenMobile Server. The administrator can run the tests after the correction of the environment again, as proposed in the recommendations.

Every time the tests are run, the tool provides a step-by-step performed results summary tests, tests, passed tests that, and not passed all the tests, the were not executed.

how it works?

1. After signing in in XenMobile Analyzer, the administrator clicks on. " Step 1: Environmental Assessment, " and then the " Get Started " key
2. Click " Add-test environment " to create a new test. This will open a new dialogue " New test environment ".
3. The administrator must provide a unique name for the test. This name will help the administrator to identify the test, so that he can run again in the future, if necessary.
4. corresponding Select " deployment mode " from the drop down.
5. If the test user for enrolling an invitation URL, the administrator can select " have you an invitation URL? " check box set, the referral URL in the new text box available and press tab. discover This automatically the XenMobile server, user name and other required information.
6. If the test user has no invitation URL, they can XenMobile Sever FQDN in "[1945010manuelleingeben] FQDN, UPN or e-mail " text box. This is the enrollment host name that users use the devices on WorxHome. This text box accepts UPN or e-mail the test user.
7. If the XenMobile Server uses a custom instance (default is "zdm"), " InstanceName " text box can be used to configure.
8. administrator the platform between iOS and Android can choose to perform the tests.
9. to run it the values ​​of User Name and Password fields used, registration and authentication on the server XenMobile. If the environment is configured, for " two-factor authentication ", click the check box and enter the second password.
10. Click " storing and executing " button to start the test. This will save on the basic information of the tests available and starts running tests.

Test progress

1. run During the test, the tool provides the progress of the various steps are performed.
2. If the individual tests made, it is shown in green.
3. When a fail of the steps, it will appear as red in the status bar. In this case, it also says, if there are any recommendations are waiting for the administrator to track the problems and fix.
4. administrator can either close this progress dialog, or choose to leave it as it is.

Test Results

1. If the progress dialog is closed, he can always go back to the sample from the "Test Environments List" page and the test and click on " View Report "button.
2. If the administrator clicks on the " View Report " to, it opens the results page from the menu or from the progress dialog.
3. "Details test " result page shows " recommendations " (if present) and " results " sections.
4. if there are any recommendations, they will be listed here. For the cases in which it Citrix KB (Knowledge Base) products available, the links would, together with the recommendation. The administrator can use the checkbox against the recommendation, and click " KB Article " button to go to the link where he can get more detailed information about the problem or configurations.
5. A click on the " results " tab below extends the individual categories, display test, and the results were carried out. The administrator can also download the report by clicking on " Report Download " button.
6. The administrator can by clicking on "in the list of test environments created back Back to Test Environments " button.
7. , the administrator can run the tests again, by selecting the desired test and to " Start testing " button.

scenarios covered by XenMobile Analyzer

As the tool for accessing

1. Login https: // xenmobiletools.citrix.com access your My Citrix account. They are the page, as shown below.
   
2. Click to see the first card "analyze and troubleshoot my XenMobile environment". You get a new browser tab opening with side view, as shown below. Click " Step 1: Environmental Assessment ". And " Getting Started "

Frequently Asked Questions

1. Why should I XenMobile Analyzer?
   • In order to allow configuration of XenMobile Server deployment
   • To reduce the cycle time to resolve configuration issues
   • to accelerate to production application roll-outs
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2. When should I XenMobile Analyzer? If you
3. If you want to find devices registry problems
, and troubleshoot using logs (Support Bundles)
4. If you want WorxMail find
   • questions and resolve
   • If you want to make sure that all back-end servers are well-connected
5. What are these step 1 to step 5 for?
   • If you have any problem in accessing XenMobile server devices, it is recommended that you follow each of these steps to find out what the problem is. The tools in each step to try to identify if there are configuration problems in your area, and make recommendations available to correct the configurations.
6. My XenMobile Server is configured to custom iOS enrollment port (other than standard 8443). How can I test it?
   • to Step 1 " environmental check " and add a test environment name.
   • The " FQDN UPN or e-mail, " text field, enter the FQDN with Port. Ex: xenmobileserver.domain.com : 8888
7. My XenMobile Server is configured to custom instance name other than the default " zdm ". How can I test it?
   • to Step 1 " environmental check " and add a test environment name.
   • The " InstanceName " text box, edit and enter your custom instance name
8. Can I already added test to edit in step 1?
   • No. You can invitation URL only edit enrollment Pin User Credentials and Two-factor authentication fields for re -running the test according to your configurations. You need to create a new test, if you want to edit the FQDN of XenMobile Server.
9. I WorxMail questions in my XenMobile environment.
   • to Step 3 " WorxMail willingness "
   • you will be guided to a test app "Worx EAS Test App" with details on get on (CTX141685), how to use it WorxMail diagnose problems.
10. I XenMobile server protocols ( support bundles) and User Application (Apps Worx) protocols already collected. How do I diagnose the problem?
    • to Step 2, "Advanced Diagnostics"
    • This section introduces how to your support bundle of server and client in the CIS (Citrix Insights Services) Upload Server.
    • CIS server will analyze your logs and provides appropriate solutions.

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