have employees of financial services companies the use of digital technology. Not surprisingly, so have their clients.
This shift has led to a rise in connected devices and digital content, demand for seamless digital integration with the daily life of both employees and customers. Smartphones and tablets have now Send greater practical application through photos on Instagram and retweets on Twitter. These devices have become indispensable tools for accessing business content and workflow anytime, anywhere; , And complete financial transactions, the sensitive personal data
Here is the proof
According to a recent CEB Insight letter from Citrix is commissioned .:
- the majority of financial services employees considered mobile. About 0% regularly work remotely away from the office (or office but away from their desks).
- As with the customers, their preference for digital channels increases. In 2015, prefer 41% digital channels on the transactions with an insurance company to complete, compared to 28% in 2010.
- use for high volume simple transactions such as balances checks or pay bills, more customers online (62 %) and mobile (37%) channels at least once a week in 2015 compared to the ATM, which fell to 54% in 2015 in 2013 of 72%
spreading from cell phones and digital data, and the shift of the employee and customer behavior means that financial institutions to provide business and personal experience that digital technologies have includes It is no longer digital channels as an afterthought or as a side project to offer. they must be executed with the user in mind and embedded requirements within processes, workflows and transactions. And they must be adapted to suit the company's needs, for example, security and compliance requirements.
to support a business strategy that digital innovations embedded in the existing customer experience, financial IT organizations should consider the following challenges to invoice:
- Existing legacy IT infrastructure : 31% of the technologies on the premises and self-managed are used. Most IT heritage, scalability and flexibility issues with new tech presents
- miscellaneous infrastructure access .. If a threat to the safety and performance of personal devices work accounts access to
- network security: security problems can cost major damage in terms of loss of business, restructuring and consumer confidence
- budget constraints. Financial IT organizations under constant pressure are to reduce costs and improve efficiency, and they receive only 18% of their budget for innovation.
How can the IT organization up to succeed despite the challenges? Here are some best practices:
- Tackle the digital strategy in small segments. Pinpoint specific technologies that is gaining rapid investment result and provide tangible value in a short time.
- build IT infrastructure that extends beyond the digital device to support traditional channels, and flexes to adapt new technologies on the horizon, such as the Internet of Things.
- define a mobility initiative that includes BYOD for mobile workers. Include programs, how to use the training of employees mobile applications to keep up with on-site customers.
- Design interact comprehensive security and compliance strategy that networks remove sensitive data from clients includes segment.
Digital strategies for financial institutions are not down-the-road options-they are now required in the current race for market share. Without a secure, flexible and scalable IT infrastructure, are made of future trends, such as the Internet of Things, the connection to and the weaknesses and strength of you do business. Is this to make your obstacle to success in a highly competitive industry.
For more information, take for a dive deeper a look at this infographic
, the White Paper Read move
"at the speed of byte. The era of Ushering [1945019Digital] Financial institution Enabled "
source:". Moving at the speed of byte Ushering the era of digital Enables Financial institution ", a CEB Insight letter on behalf of Citrix
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