Over the past year we have had the opportunity to roll up their sleeves, working with client IT teams and have always heard the same thing. Questions
How can I :?
- map technology to business needs and dig Use Cases
- deliver the right experience
- to increase dismantling silos and cooperation in IT and the business?
- IT as a strategic function positions
, the answer might surprise you. The secret lies with end users.
as Nicole mentioned in their latest blog post, further developed in the workplace and the workforce. How can companies and IT teams with increasing demands to keep pace and expectations?
"The expectations of the modern workplace are changing and changing fast. You have to prepare for an environment that promotes collaboration, innovation and flexibility. This is the environment in which people thrive, and the fruit will reap when you see it to make an impact on employee satisfaction and business objectives " -. Nicole Nesrsta, Solutions Marketing
I love the light bulb for IT teams go to see if you recommend to involve their end before the roll-out of new technologies. There is such a feature in a car pointed out that she had run for years, but they never recognized. "I can do that? I can to my end-users of the technology go use talking?" Yes! And the knowledge you gather from your end user's eyes and feel their frustration or joy with the technology and services that will deliver you to make your future roll-outs easier and with greater acceptance.
Over the past year we have dealt with the customer so that they see themselves as strategic to think customer experience organizations. We have used well-known customer experience tools. Travel mapping, workshops, rapid iteration and brainstorming
The response from these IT leaders was amazing
[1945012"] My organization has our approach with our business partners and end users fundamentally changed. We are now in a strategic position to have insights within our organization and a methodology that establishes us for better results and success. "- Healthcare IT Director
" When approached by the business ipads roaming employ nurses, we went out into the field, interviewed and observed the nurses and quickly realized that they have there is no technology problem , are other forces at work that make them unproductive. We could go to the business, as a consultant, with insights that had nothing to do with it. "
I am happy to announce that" how well your end users know? "Sessions again this year Synergy. You will have two 0-minute opportunities with Journey Mapping to engage methodology focuses on an end user different from a" taste "how thinking can get to work in your organization.
this interactive, hands-on sessions you will give an opportunity to learn how end users uncover pain points, Make solve iT challenges and impact on iT and business goals to improve. Make sure to add them to your calendar and a seat grab, limited seating to 100 persons per session and they quickly sold out last year.
Are you ready for an employee high-five?
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