Like a Call management company the skills gap with Citrix Managed Services bridged
Every new IT solution is a learning curve. Your team can not currently hold the right skills and knowledge of the new environment is booming. Or it may be so thin that you need to train and hire additional people.
Whatever your situation, you can get from you expert help to tide over Citrix Managed Services. Delivered 100 percent of the distance, a managed services engagement provides proactive, 24/7 monitoring your environment Citrix, including Performance Tracking Server Health Monitoring and Notification Configure Notification.
Learn how a global company to monitor the benefits of this unique offer took his new Citrix infrastructure to the IT team become experienced.
to encounter success Sustaining
a leading provider of customer contact management solutions and services in the business process outsourcing (BPO) arena implemented a Citrix virtualization solution XenDesktop and NetScaler with two challenges:
- overheads caused by an inefficient use of space in its reduce brick and mortar call center
- with a new virtual model of the traditional means blend home-based agents with, added through an acquisition
the Senior Director of Global IT Infrastructure and his team worked with Citrix consulting to architect and deploy the Citrix virtualization environment that a VDI desktop from companies and telephony applications to on-site and home-based agents provides safe.
Once the environment in place was, it became clear that the small and super busy IT team did not have the expertise, time and number of employees, so as to properly monitor. And monitoring is crucial, as the senior director explains:
First, call centers are our 'checkout. "If agents can not work, revenues are affected, while the expenses on And with the central Citrix model, if one server fails, more agents will be affected -. They are no apps or telephony have
Secondly, many of our smaller customers. do not have a back-up system for answering calls. they rely on us and we can not let them down.
He turned to managed services for professional monitoring ability Citrix until his team could have the necessary skills and experience to collect this function to take over. [1945006[
benefits of Managed Services
met Managed Services business needs for experts supplied by the manufacturer in an unobtrusive and inexpensive format Trace:
- Citrix Consulting the small IT team
- remote delivery was a perfect fit with the corporate culture of virtual work and reduces cost and complexity vs. Onsite commitment
- Citrix methodology integrated with the organization seamlessly extends ITIL ® -based practices
This was essential to a stable state for Citrix to achieve virtualization environment to optimize ROI, driving customer satisfaction and achieve business goals.
Managed Services is a compelling offer that few other companies have, "said the manager." Citrix was to meet our needs very flexible about adjusting. They were always willing to come with us to the table and partners.
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