One of the best things about a cloud-based product is the ability to continuously roll out updates to users.
Citrix Workspace cloud is no exception with regular updates approximate published every three weeks
. Note: to up-to-date remain with the new is here or directly from the workspace cloud administration console and every few weeks is updated.
we support the majority of updates on the feedback / ideas we get from users and the trends that we see are created in the support tickets.
When feedback to send and when a support ticket to open
If you, ideas / feedback for Workspace cloud related to usability, functionality, general harassment, Workflow etc. Then take a look please at my other blog posts- "on top of Stay What's new in Workspace cloud" and for the direction "as the new Citrix to use Workspace cloud feedback widget" as your thoughts to Share with the workspace cloud product team and a community of other users.
If you have a problem with Citrix Workspace cloud, then you need to raise a support ticket to get some help. Continue reading for directions to open a support ticket
How to open a workspace Cloud Support Ticket
Step 1 :. Browse "to open a ticket," the open support widget. . Note: Before please see the Knowledgebase article on support.citrix.com if there is a solution to your problem is already raise a ticket check
step 2 : in support ticket widget you can raise all support questions you have. Enter the description of your problem and select Send
Step 3 :. Once you hit send, a request with the Citrix support team will be opened. The reference number is displayed, and there is a link to the support team contact information if you want to pursue with the support in these matters further
. Note: If you need urgent attention to your support issue to the Support to track directly on the application
Step 4 :. to check the status of your ticket order, you can move the details of the ticket from the notification area in the administration console. Simply select the see "View Detail 'button under the Alerts display all notifications -. Open the details of the support case (s), can be found here as your cases advanced, you will be updated directly via email
we are pleased to address the problems and learning to build for you an even better product, the
would again we also like your ideas to hear for Workspace cloud.
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