A few weeks ago my colleague Mayunk Jain, wrote a blog post about the availability of the new supportability Pack. These are still the early days of Supportability Pack and we are encouraged by the community interest. was published Since Mayunk the post, has the supportability Pack has been downloaded thousands of times and have many customers shared valuable feedback.
In the first phase, our goal is awareness has to improve accessibility, and the use of internal support and troubleshooting tools
Here are some of the things that tell our customers and partners. :
love the idea of a consolidated tool repository. After categorized by product makes it easier to find tools.
Great concept! How to download the idea of tools in one package. Create a similar workflow to search for tools that we use for support.citrix.com site.
I use all these tools to support my Citrix Systems
Give me some tools of the environment for debugging analyze or examine how things work. Keep adding to this collection
The feedback overall community can be summarized:
1. The catalog of tools has the search process for relevant tools simplified.
2. Request for further investments in new tools. A recurring theme is request for an update manager or paths to a Citrix Tools repository.
3. Some proposed sync that we make the initiative in an open community effort in which customers and third parties can also content. This is an interesting idea.
So what's next?
The Supportability Pack was updated a few days ago with a few small changes to eliminate such embedded zip files. Another major update, the number of new tools and an automated way to synchronize with a Citrix tools repository is will cover shortly.
In addition, we look at the tools to improve the categorization and integrate similar improvements in the Citrix Support Web site. Technology, technical support and training teams work closely relevant Synergy sessions and training to expand course that should encourage all usage and knowledge of tools.
Thanks to all that feedback on the support package delivered. If you have not had a chance, but it's not too late to check it, and share your opinion. 
It is very important for us that we align with our customers and partners needs.
This is just a small insight into what happens behind the scenes. Stay tuned for more details as we roll into Phase 2!
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